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Deliveries
Information about the delivery of your Personalised Plastic Cards order.
If you need to know more, please feel free to ask, by visiting our Contact page.
How.
Small orders of under 2kg are usually sent via Royal Mail.
Standard shipping is second class, at zero cost. The price you see on the item page is the total price.
Non UK orders are sent via Royal mail international tracked and signed. These international and premium delivery charges closely reflect the actual cost to us.
We never use Evri / Hermes, because we want you to receive your purchase in good condition.
When
Most orders during office hours, are sent out the following day.
Unfortunately, due to Royal mail now charging for collection, orders are taken to the post office each morning.
Even custom printed cards and badges make it into the post the next morning.
You'll receive a notification via email about your item being dispatched.
If you need your purchase urgently, please check with us before ordering, as we may not be able to ship it that day, especially if it is after midday.
Special delivery cut off is earlier. If it can be posted the same day, it will be but it will most likely be posted the following day.
Example: Buy on Wednesday at 11am, shipped Thursday, arrives with you before 1pm on Friday. But please check first, if it is especially important to get it by a specific day/time.
An additional upgrade to before 9am next day is available by contacting us.
Next day delivery is next working day. Posted on Friday, you may get it Saturday but more likely on Monday.
Once sent, we have zero control over how long they take to deliver and this can be up to 10 working days. Although usually, 2nd class items arrive in 2-5 days.
Special delivery items arrive on time or you get the postage cost refunded.
We send orders mainly to UK addresses but also worldwide, with the exception of a few countries at war, highly prone to fraud or where we have had repeated issues with customs or non delivery.
All orders are now sent tracked, unfortunately due mainly to the rising number of unscrupulous who think it's ok to steal from us by claiming their item has not been delivered.
Amazingly, the amount of 'lost' items has dropped significantly since everything is tracked.